What consumers should expect in terms of service from a finance broker?

Creating positive experiences for customers is all about communication and meeting their expectations.

So what should a customer who wants to use a finance broker expect in terms of customer service?

To find out we speak to Nicole Cannon from Pink Finance. Nicole was awarded the 2015 Best Customer Service Award in the Mortgage Industry 2015 Better Business Awards.

In the podcast Nicole talks about her passion for creating positive experiences and also shares her association with the McGrath Foundation.