I recently hired a holiday house in melbourne and paid 600 bond.i have just recived email saying tv is brocken and have lost my bond. We had no issue with the tv while there and it was an old plasma tv (not worth much) after few emails they happy to refund 300 dollars back to me. I dont think its right as it worked fine. How do i go about getting my whole bond back please need help urgently as have young family and realy need my money back?

Hi Chris

Sorry to hear about your predicament.

I’d suggest you ask them to provide the evidence the TV wasn’t working after you vacated the property. It does seem strange they were prepared to refund half of the bond as there was either something wrong with the TV or not.

If they aren’t able to provide the evidence or refund the remaining $300 the best course of action would be to make a formal complaint with Consumer Affairs Victoria – here is a link to their website

https://www.consumer.vic.gov.au/businesses/fair-trading

I hope it all works out for you and the family

Best wishes

Paul